Privacy Policy
Last updated: September 7, 2026, Kozential ("we", "us", "our") operates this online store. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018, and other applicable laws.Who we are
We are the data controller of your personal data. Our contact details are:
Email: kozentialsupport@gmail.com Phone: +353 89 605 0130
Personal data we collect
- Contact details (name, shipping address, billing address, email, phone number)
- Payment and transaction information
- Account information (username, password, preferences)
- Communications with us
- Device and usage information (IP address, browser type, pages visited, cookies)
How we use your personal data and our lawful basis
We process your data on the following lawful bases:
- Performance of a contract — to process your orders, payments, and deliveries.
- Legitimate interests — to provide customer support, prevent fraud, improve our services, and send marketing communications (where permitted).
- Legal obligation — to comply with tax, accounting, or other legal requirements.
- Consent — for certain marketing activities or non-essential cookies (you can withdraw consent at any time).
Who we share your data with
We share your data with:
- Shopify (our e-commerce platform)
- Payment processors
- Shipping and fulfilment partners
- Email marketing or analytics service providers (where used)
Shopify processes data on our behalf and also acts as an independent controller for some purposes. See Shopify’s Consumer Privacy Policy for details.International data transfers
Your data may be transferred outside the EEA. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or Shopify’s approved Binding Corporate Rules (BCRs).How long we keep your data
We keep your data only as long as necessary for the purpose it was collected, or as required by law. Order information is typically kept for 6–7 years for accounting and legal reasons.
Your rights
Under GDPR you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time (where we rely on consent)
To exercise these rights, email us at kozentialsupport@gmail.com. We will respond within one month.
Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Irish Data Protection Commission at www.dataprotection.ie.Changes to this policy
We may update this policy from time to time. The latest version will always be posted here with the updated date.
Contact us
For any privacy questions, email kozentialsupport@gmail.com or call +353 89 605 0130.
